Application of queueing theory in bank sectors

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International Journal of Development Research

Application of queueing theory in bank sectors

Abstract: 

This paper contains the analysis of M/M/s Queuing model and its application in Bank sectors. The different services in bank are discussed in this paper. They are (i) A single waiting line and a single server (ii) Multiple waiting line and multiple servers and (iii) a single waiting line and multiple servers. We establish the waiting time and length of queue(s) which may include the variables like, arrival, waiting and departure time of customers, service time of servers, etc. One of the expected gains from studying queuing systems is to review the efficiency of the models in terms of utilization and waiting length.

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