E-registration application to support the local tax service

International Journal of Development Research

Article ID: 
6 pages
Research Article

E-registration application to support the local tax service

Sumartono, Soesilo Zauhar and Hermawan


The study mainstreamed analysis about the government commitment in improving local taxation services through e-registration, essential determinants of online service in taxation, and the supporting and inhibiting elements to strengthen community orientation at the e-participation. Through the observation and data analysis methods from purposive sampling, this study produced findings that there are many factors that support the success of e-government in taxation such as national policy, public official capacity, value of benefit. In addition, some elements such as cultural resistance, coordination complexity, IT infrastructure, make the application of e-Registration in the tax sector in the local areas is not effective and unable to reach the level of taxpayers satisfaction in public service delivery process.

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