Healthcare services in corporate hospitals – A service quality perspective

The contribution of the services sector to the Indian GDP has increased from 43.7 per cent to 51.2 per cent between 1990-91 and 1998-99 (RBI annual report 1998-99). This growth of the service industry can be attributed to changing lifestyles, changing industrial economies and changing technology. And in spite of the pressure of political, legal, economic, social, technological and competitive forces on this sector, it has grown at an exponential rate. The service sector touches a wide gamut of activities, namely, health, education, welfare, communications, travel, banking,  professional services, insurance, advertising, credit rating, information technology and so on. Business and employment opportunities promise to be in plenty in the private sector.