Organizational diagnosis in a Brazilian service company that assists with railroad accidents
International Journal of Development Research
Organizational diagnosis in a Brazilian service company that assists with railroad accidents
Received 07th October, 2018; Received in revised form 09th November, 2018; Accepted 23rd December, 2018; Published online 30th January, 2019
Copyright © 2019, Cleverson Molinari Mello. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
The present study focuses on an organizational diagnosis in a Brazilian service company that assists with railroad accidents. The research was sent to the head management of the company, taking into account the evaluation of the organization from seven perspectives: structure, marketing, production, people, finance, knowledge, and society. Although the analysis (using the Average Ranking method) reached a reasonable general index (n = 3.0), the study allowed to conclude that the company has aspects that need more attention, such as "social responsibility" (n = 1.8) and "marketing communication" (n = 1.9), whose indexes were the lowest.
