A Study on preferred mode of Customers for digital Payments in Bengaluru City

There is an uninterrupted rise in digital payments transactions in India over the past few years which has been backed by advanced digital infrastructure and client’s participation in performing banking transactions with a click of a mouse and fingertips. Digitization of payments made financial transactions accessible to customers 24/7 crossing borders. Demonetization and the Covid pandemic are the two prime causes for the increase in the usage of digital payment systems in India. The increase in Digital payments is driven by increased usage of the internet and mobile phones. Unified payments interface (UPI) made life and payments very easy by providing assistance for real-time payment. Now UPI is Regarded as the uppermost preference as a payment mode in India. The research has been undertaken to analyse the knowledge of banking customers about modes of digital payments and to have a clear picture of the most preferred mode of digital payments.