Factors affecting the performance of matatu saccos in Kenya: a case study of matatu saccos in nairobi central business district
The purpose of this study was to establish the factors affecting the performance of Matatu SACCOs in Nairobi’s Central Business District (CBD) in Nairobi County, Kenya. The study sought the influence of management of SACCOs, employee welfare and customer service on the performance of Matatu SACCOs in the CBD. Matatu SACCOs management was found to employ varying methods of management which have contributed towards their economic growth and ultimate performance.